Help Center

1. What is a valid residential address?

Street Address, City is valid.
Postal Code is a valid residential address, but may not be accurate.
We suggest our members to use a complete home address on search.

2. Here's how to change your password:

1.Click [My Account], then [Change Password]
2.In the new window, enter your current password and your new password.
New passwords are required to be a minimum of 6 characters in length.

Make sure you create a unique password to help keep someone from breaking in to your account.
Here are a few tips for creating your password, and keeping it safe:
Your password should be easy for you to remember without being obvious for someone else to guess. Don't choose a dictionary word as your password.Include a variety of characters, such as punctuation marks, numbers, and mix capital and lowercase letters. Never tell anyone your password.Never write down your password. Even if you don't think that somebody would know that it was your password if they saw it, think of a way to remember it so that you don't have to write it down.Periodically change your password. If your password isn't working, you'll need to go through our password recovery process.

3. Forgot password and password recovery process

1.Go to welcome page and click the link of "I can't access my account "
2.In the new window, enter your registered email and verification words.
If you do not remember your registered email, you can give it a try or send email to customer@FindSchool.ca.
3.Once you see the "email has been sent" message, go to your email account and check the password.

4. I want to change my registered email address.

1.Click [My Account], then [Change Email]
2.In the new window, enter your current email and your new email.

Make sure the email had not been registered in our system.
Once you finish the process, we strongly suggest you log off current session and relog in.
Your personal infomation will be transfered from your old address account to new one.
And for sure, you can switch back at any time.

5. How to extend your membership.

1.Click [My Account], then [Renewal]
2.You can choose a membership term and continue.

PayPal.com is our payment processing provider. We will redirect you to PayPal.com to finish the payment.
Once you finish the payment, you would be returned back to our site to finish your membership updating.
If you finished your payment but was not redirect our site. Please log off your current session and log on again to see if your membership is updated or not.

You can check your membership renewal history. Go to [My Account], then [Renewal]
There is a link to "account renewal history". Click it to see if your transaction is finished or not.
If you still have problems about renewing your memebership, you can send email to customer@FindSchool.ca with your account name (registerd email). And write some details about the transaction. We will process the issue as soon as possible.

6. How can I get a FreeCode.

We usually send out FreeCode to our customers randomly. You always have a chance to receive it.

7. Can't use Search by Current GPS on Smart phone or Ipad?

Alert Message from your device: “User denied geolocation”.

“User denied geolocation” is a mobile native message coming from mobile OS. It is related to your local settings, Here are some solutions you can try out.

1. Check and make sure the GPS option is enabled and is active through Settings menu.
2. Clear the cache for the browser. This option is different from each browser but they are usually under the settings menu.
3. Depends on the browser, you may also need to make sure your Google location services are enabled.
You may have the other location services turned on. Go to Settings>Location & Security> Check Google Location Services.
4. Shut down / Reboot your device.

8. Why searches by postal codes is NOT suggested on Findschool.ca Boundary Map?

Enter a home address to locate its school boundary is always more accurate than using a postal code.
Due to Canada post recently change the postal code usage policy, Google Map Service has been reported more inaccuracies than before while using a postal code inside of using an address.

9. How to Read EQAO School Ranking for a School?

For Example:    11-12 G3: 810/1256, 5Y.Avg=43Average
It is 2011-2012 EQAO Grade 3 GTA School Ranking. The school rank is 810 and the total of grade 3 GTA school is 1256. In past 5 years the average Percentile Rank is at 43% and 100% is the best. 76%-100% is Good.  26%-75% is Average. 1%-25% is Poor. If a school show continuing change over a number of consecutive years, then the trends (last 5 year average Percentile Rank) should be noted.

10. What are the factors of the EQAO Ranking?

FindSchool.ca EQAO GTA Ranking is pure academic rankings. It helps parents see that schools have improved year to year in EQAO tests. (Several local schools did not have enough children to make the list). There are a lot more about the diversity of the school's community in regards to household economics, the number of immigrants in the neighbourhood and other factors than it does about the school. FindSchool.ca ranking system is using the simplest data model to evaluate each school by their test results and that may be unfair to some schools and the community.

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